Solve Employment
Solve Education is a non-profit with a socially responsible freelancing platform that helps those in Southeast Asia find employment.
Timeframe
2 weeks
Role
UX/UI design
Category
Non-profit
Our stakeholder interviews were conducted with the head developer, head UX design and CEO of Solve Education (the parent organization of Solve Employment). The main complaints users had was that it was difficult to navigate, as well as understand how many jobs had been applied for or were active.
Under 20% of people in Indonesia have bank accounts and roughly one third of the nation lives below the poverty line. Users on Solve Employment are looking for short-time jobs that can be applied for on their cell phone. Websites such as "Fiverr" have understood the value in making these types of jobs easy to find, create and manage.
The platform we were given was unfortunately difficult to use. It felt like a large Google Sheets file, with columns displaying data and uneven boxes of information stacked on top of each other. Our goal was to make Solve Employment more like a mobile first web-application.
Taking screenshots of the existing website, I used the Crazy-8s method to ideate different versions of each flow. From there, our team picked which versions to pursue through dot voting. These ideas were built as low-fidelity designs.
People applying for jobs are busy and do not have time to learn how to use a complicated platform. They want to see what jobs are available and apply for them with the least amount of friction.
The initial design of the website had a table interface. Not only did the UI appear outdated, but it was unnecessarily complicated. Our design was meant to remedy this. Now if the user chooses to dig deeper into their status, they are presented with the option of clicking the content they wish to investigate and will be directed to their desired screen with expanded information on their desired subject.
To solve one of our initial problems, our design included a status section at the top of each dashboard to illuminate information such as active jobs or applications. The user is now able to view the progress of their active jobs, applications, and disputes as they are submitted, without having to hunt for the information.
After ordering and reviewing three test on Usertesting.com, as well as three user interviews, our team realized there were two major pain points we had to resolve.
1. The “Status” section felt too small and the background was too light.
Talent team updated the background color and resized numbers to match the font around it.
2. Current jobs page did not have the ability to check progress or terminate a job in an intuitive way.
Talent team added the ability on “Current jobs” to click on the hirer name to visit their company profile and the ability to click the job name to bring it to the page that allows progress updates and termination.
